Our Cancellation & Return Policies

Cancellations
Since our shipping department is very efficient, please contact us as soon as possible via email at [email protected] or via phone (910) 557-2273 to cancel your order.

Returns
Returns must be made within 30 days from date of receipt.

How To Return An Item:
In the unlikely case you must return your items to us, please follow these steps.

Create an RMA (return merchandise authorization):

1. Log in to Your Account and click on Order History And Details.
2. Find the Order with the product you wish to return, click the Plus sign and then Details.
3. Scroll down the page to the Product/s in this order and check the item/s you wish to return.
4. In the Merchandise Return section click on Make an RMA Slip.
5. In the next page select the number of items you wish to return and give an explanation for the return and click Make an RMA slip.

Please allow up to 24 hrs for us to review your RMA request.
Once we review the request we will update the status of your Merchandise Return in your account.

You can check the status of your return by logging in to your account and clicking on My Merchandise Returns.
Once the return is accepted your status will change to Waiting for Package and you can ship the package to us.